Our policies

Choose a length and a time online, or call the studio. A team block, or a session of 75 minutes or more, takes a deposit that holds your time and goes toward the session. You see the amount before you confirm.

Please give us 24 hours to cancel or move a session, and 48 hours for a team block so we can free the therapists. If you are running late, the session is shortened so the next athlete starts on time. If you are ill, tell us and we will move it.

If you miss a session without telling us, the held time may be charged as set out when you booked. Call us if something went wrong and we will look at it with you.

Our sessions are for athletes 18 and older. A coach or a parent is welcome to wait in the lobby, but cannot stay in the room during a session.

We use unscented oil and lotion unless you ask for something else, and we can tell you every ingredient. Tell us about a nut or fragrance allergy when you book.

Tell us within a few days and we will make it right.

Tips are welcome and never expected. You can add one when you pay, or when you book.

Undress only as far as you are comfortable. You are covered by a sheet or towel the whole time, and only the part being worked on is uncovered. Many athletes keep shorts on for leg work, and that is fine. The area is covered again when we move on.

Before we start we ask about pressure and any area to leave alone. Tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away. This is therapeutic massage and we do not diagnose.

If you are pregnant, recovering from surgery or an injury, or have a health condition, ask your doctor whether massage is right for you before you book. We do not diagnose, and massage does not replace your doctor's care.